Customer experience

A service checker or a mystery shopper is a specialist who will visit your company posing as a real customer. Our team will visit your establishments, web pages or customer service services on a recurring basis. And during your visit, you will evaluate the aspects that make up your current service, preparing an accurate report to improve the aspects that do not correspond to what is desired.

Eureka! Marketing audits Customer Experience and service quality in the Canary Islands for international companies. We help headquarters assess how local branches, dealerships, stores, hotels and service teams deliver the customer experience and corporate standards defined by the brand.